Return & Exchange Policy
We are committed to make your shopping experience fuss-free and enjoyable! We request to please read the following to enjoy your purchase:
- We provide a 7-day return & exchange by sending us an email at firstname.lastname@example.org
- Men's wear is only applicable for exchanges.
- Following criteria should be adhered for any return or exchange:
- All products should be unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging.
- Please note that international orders are not eligible for any returns, replacement, or exchanges.
- Replacement in a bigger or a smaller size is available. The customer will be issued a credit note, if the desired size of the product is out of stock.
- Following products are non-returnable & non-exchangeable:
- Purchased in sale
- Brought with a coupon and gift voucher
- Custom-Made (made to order)
- Exchange is allowed only once per order.
- Please do mention your name, address, number, email, and order id on the return parcel along with the size needed.
- For size exchange of products not under sale & eligible, you may write to us at email@example.com within 7 days from delivery to request an exchange.
- Your exchange request will be acknowledged by the team during next working day.
- The customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping/COD cost.
- Please do not forget to acknowledge the return receipt with the courier person about the number of products you are dispatching with his signature and mobile number. Marche will not be responsible for any lost shipment.
- In case you have received a damaged product or wrong product, please inform us within 48 hours of receiving it. You can drop an email with your order details at firstname.lastname@example.org. We will arrange a pick-up for the same and once received, we can either provide an exchange for the product or reimburse the amount to your account.
- Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish, and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
- We highly recommend that the customer should read the product description & have a look at all the pictures before ordering.
- We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
- You can reach out to us to know more details about the product if needed. Drop us a mail at email@example.com
Reverse Pick Up:
- We are happy to facilitate a reverse pickup for you in the case of returns or exchanges.
- A flat INR 250/- charge is levied and payable by the customer for the reverse pick up service. This amount is to be paid while placing the return/exchange pickup request. Only once the amount is paid, will the service be facilitated.